Shipping policy

This shipping policy applies to (United States) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

A. SHIPPING COSTS

We are offering free shipping.

B. TRANSIT, HANDLING & ORDER CUT OFF TIME

Production & Handling Time:
As our products are handmade and often made to order, please allow approximately 1–20 business days (Monday to Friday) for production, preparation, and handling before shipment.

Transit Time:
Once your order has been dispatched, delivery generally takes 3–6 business days (Monday to Friday) via FedEx Express.

Tracking information will be provided once the order has been dispatched.

C. DELIVERY TERMS

We use the DHL, FedEx to deliver the product.

D. CHANGE OF ADDRESS

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at contactbrassry@gmail.com

E. CANCELLATIONS

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

F. PARCELS DAMAGED IN TRANSIT

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.